Skip directly to searchSkip directly to the site navigationSkip directly to the page's main content

Health Indicator Report of Telehealth utilization

Telehealth (also known as telemedicine) lets healthcare providers provide care without an in-person office visit. In-person office visits with a healthcare provider may be necessary in certain cases, however, there are many benefits to telehealth: * Limited physical contact reduces everyone's exposure to COVID-19 * Virtual visits ensure you get health care wherever you are located - at home, at work, or even in your car *Virtual visits cut down on travel, time off from work, and the need for childcare * Virtual healthcare tools can shorten the wait for an appointment * Increased access to specialists who are located far away from your hometown
Central, San Juan County, Southeast, and Southwest Local Health Districts had a lower rate than the state. The overall age-adjusted rate for the state was 31.3%.

Telehealth utilization among adults by Local health district 2021


"Don't know" and "Refused" responses were eliminated from the denominator. In 2016, Utah BRFSS modified its methodology for age adjustment for increased precision. With this change Utah is consistent with both the U.S. and other states using IBIS. Data has been updated from 2011 onward in all chart views to reflect this change.

Data Sources

  • Utah Department of Health and Human Services Behavioral Risk Factor Surveillance System (BRFSS)
  • Population Estimates: National Center for Health Statistics (NCHS) through a collaborative agreement with the U.S. Census Bureau, IBIS Version 2020

Data Interpretation Issues

The BRFSS is a telephone survey (with interviews using both landline and cell phones) that includes only adults 18 and over.


Percentage of Utah adults (18+) utilizing telehealth


Number of Utah adults reporting telehealth services


Total number of Utah adults

Other Objectives

Healthy People 2030 (HP 2030) has created a research objective tied to telehealth, [ HP 2030 Objective AHS-R02 "Increase the use of telehealth to improve access to health services"]

How Are We Doing?

The first case of COVID-19 in Utah was in March 2020. In April 2020, 43.9% of medical claims from the All Payers Claim Database (APCD) were for telehealth visits. While telehealth visits have decreased since then, they have remained around 12-13% since July 2021.

Evidence-based Practices

[ Telehealthcare for chronic obstructive pulmonary disease]

Available Services

[ Northwest Regional Telehealth Resource Center] [ Tips for Telehealth Success for Patients and Providers]

Health Program Information

The Utah Department of Health and Human Services, Healthy Environments Active Living program plays a key role in improving the health of residents in the state of Utah. The program was formed in July 2013 (as EPICC), through a new funding opportunity from the Centers of Disease Control and Prevention (CDC) that allowed for the merging of three previously existing programs: the Heart Disease and Stroke Prevention Program, the Diabetes Prevention and Control Program, and the Physical Activity, Nutrition and Obesity Program, as well as the addition of a school health program. The Healthy Environments Active Living Program (HEAL) was recently restructured as part of this strategic planning process and the new program model focuses on working together with staff and partners to address the social determinants of health while advancing health equity and increasing policy, systems and environment changes. HEAL champions public health initiatives and addresses the challenges of making health awareness and access truly universal and equitable in eight key areas: nutrition, heart health, diabetes, physical activity, schools, child care, community health workers, and worksites. Visit [ HEAL's website] for more information.
Page Content Updated On 05/03/2023, Published on 05/03/2023
The information provided above is from the Utah Department of Health and Human Services IBIS-PH web site ( The information published on this website may be reproduced without permission. Please use the following citation: " Retrieved Wed, 21 February 2024 7:57:56 from Utah Department of Health and Human Services, Indicator-Based Information System for Public Health Web site: ".

Content updated: Wed, 3 May 2023 15:58:44 MDT